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Job Key No 38548 Job Title/ Category Contract Senior IT Assistant (Bid Ref 59012-1) Number Of Vacancy 1 Relevant Field Others Nature Contract Deadline 24 Mar 2026 Contract Period 01 May 2026 to 31 Jan 2027 (9 months) Payroll under InfoTech Employer Business Government T26 Contract Location Base Cheung Sha Wan Work in Guangdong Province N/A Monthly Salary Range HK$ N/A - N/A Project Nature (T26) General IT support to Drainage Services Department User and IT Management Unit (ITMU) desktop system Duties - Serve a contract assignment under InfoTech's headcount, full-time second to serve the DSD; 1. To perform IT helpdesk front line support; 2. To provide on-going system/ network maintenance support and system administration tasks in the in-house Helpdesk support team 3. To support end user for their PC and mobile device (notebook, mobile phone and etc.) operation: systems, hardware, applications. Email (Both Lotus Notes and Microsoft Outlook), video conferencing and other peripherals issues; 4. To assist or train end users on how to operate PCs, including OS and other common desktop applications; 5. To support maintenance of desktop PCs, patches, updates, etc; 6. To provide on-site support for other DSD offices in Hong Kong if necessary. 7. To prepare clone image for desktop PCs and set up new PC using clone image; 8. To work with internal and external IT system owners to solve technical issues; 9. To operate, deploy software and support Symantec Management Platform (formerly known as Symantec Altiris), Document Management Platform (NextCloud) and helpdesk support system (ManageEngine ServiceDesk Plus); 10. To deploy and device management for notebook and mobile (IBM MaaS360, SOIT) 11. To coordinate and manage the progress of various tasks with other Helpdesk staff; 12. To provide support in-house assets management system. Yrs of Total Post-Quali Exp 5.0 Yrs of Relevant Exp 5.0 Requirements 1. Level 2 or equivalent or above in five subjects, including Chinese Language and English Language, in the HKDSE, OR 2. Level 2 / Grade E or above in five subjects, including Chinese Language and English Language (Syllabus B before 2007), in the HKCEE, OR; 3. Diploma/Higher Diploma/Degree holder in Computer Science, Information Technology, or equivalent. 4. 5 years' or above helpdesk support experience in sizeable company. 5. Solid trouble-shooting skills for both software and hardware (PC desktop/notebook/iOS mobile device, and peripheral such as printer, scanner.). 6. Good knowledge of Software (iOS, Windows 10 / 11, Offices 2016 / 2021 / 2024, ManageEngine ServiceDesk, NextCloud) 7. Good knowledge of PC setup and image cloning. 8. Good knowledge of PC/mobile software deployment and network devices management (Symantec Altiris, MDM, SOIT) 9. Good knowledge of PC email software (Lotus Notes, CMSG, Microsoft Outlook), mobile email (including MCMS). 10. Good communication skill and telephone manner. Technical Skills: . At least 3 years' experience in Departmental Portal (DPS); . At least 3 years' experience in e-Leave (ELE); . At least 3 years' experience in Lotus Notes Administration & Technical Support (LON); . At least 3 years' experience in Office Automation (OAN); . At least 3 years' experience in PC LAN Support (PLS); . At least 3 years' experience in Remote Access Server (RAS); . At least 3 years' experience in TCP/IP (TCP); . At least 3 years' experience in Video Conference Technology (VCT); . At least 3 years' experience in Windows 7/8/10 (W10); . At least 3 years' experience in Wireless and Mobile (WLM); . At least 3 years' experience in Microsoft Active Directory Administration (ADA); . At least 3 years' experience in Anti-Virus Technology (AVT); . At least 3 years' experience in Confidential Mail System (CMS); . At least 3 years' experience in Data Encryption Technology (DET); . At least 2 years' experience in Document Management System (DMS); . At least 2 years' experience in Wireless/mobile Email solution (WME). Non-technical Skills: . At least 4 years' experience in work with the Government (GOV); . At least 3 years' experience in the management and support of Government systems and services (GSS); . At least 3 years' experience in helpdesk call handling (HDT); . At least 3 years' experience in customer service (CLS); . Good coordination skills is a must; . At least 1 year's experience in conducting IT training/briefing (ITT); . At least 1 year's experience in presentation (PEX); . 2 years' experience in IT Service Management (SMG) is an advantage; . 2 years' experience in site preparation (SPE) is an advantage. - At least 5 years' post-qualification experience in which at least 5 years' relevant experience in a similar post and in a comparable capacity. Last Update 10 Mar 2026 Apply To itcareer@infotech.com.hk Direct Line 2836 0363

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