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Job Key No 38547 Job Title/ Category Contract IT Assistant (non-shift duty) (Bid Ref 59011-1) Number Of Vacancy 1 Relevant Field Others Nature Contract Deadline 24 Mar 2026 Contract Period 01 May 2026 to 31 Jan 2027 (9 months) Payroll under InfoTech Employer Business Government T26 Contract Location Base Cheung Sha Wan Work in Guangdong Province N/A Monthly Salary Range HK$ N/A - N/A Project Nature (T26) General IT support to DSD under IT Management Unit (ITMU) Duties - Serve a contract assignment under InfoTech's headcount, full-time second to serve the DSD; (a) To assist the distribution and the inventory update of IT equipment with ITMU Procurement Team; (b) To answer the hotline service call from general users and (c) To resolve the technical issues on operating systems (OS), hardware, software, email solutions (Lotus Notes and Mobile Email) peripherals of PC and mobile devices (d) To work with the Infrastructure Team and other parties (both internal and external) on the maintenance and support of desktop PC and other IT equipment (e) To work on other tasks assigned by the supervisors. Yrs of Total Post-Quali Exp 4.0 Yrs of Relevant Exp 4.0 Requirements (a) Level 2 or equivalent or above in five subjects, including Chinese Language and English Language, in the HKDSE, OR Level 2 / Grade E or above in five subjects, including Chinese Language and English Language (Syllabus B before 2007), in the HKCEE, OR Diploma/Higher Diploma/Degree holder in Computer Science, Information Technology, or equivalent. (b) 3 years' or above helpdesk support experience in the Government, with 3 year or above in the role of CITA. (c) Solid trouble-shooting skills for both software and hardware. (d) Knowledge of Software (iOS, Windows 10, Windows 11, Offices 2016, Service management system such as ManageEngine ServiceDesk, software and patch management system such as Symantec Altiris), PC desktop/notebook/iOS mobile device, and peripheral such as printer, scanner. (e) Good Knowledge of PC email software (Lotus Notes, CMSG, Microsoft Outlook, CMMP), mobile email (including MCMS). (f) Good communication skill and telephone manner. (g) Microsoft certification on Windows Desktop preferred. Technical Skills: . At least 3 years' experience in IT Security (ITS); . At least 3 years' experience in Lotus Notes Administration & Technical Support (LON); . At least 3 years' experience in Networking (NET); . At least 3 years' experience in Office Automation (OAN); . At least 3 years' experience in PC LAN Support (PLS); . At least 3 years' experience in TCP/IP (TCP); . At least 3 years' experience in Video Conference Technology (VCT); . At least 3 years' experience in Windows 7/8/10 (W10); . At least 3 years' experience in Anti-Virus Technology (AVT); . At least 3 years' experience in System Backup Operation (BKO); . At least 3 years' experience in Data Encryption Technology (DET); . At least 1.5 years' experience in Confidential Mail System (CMS); . At least 1 year's experience in Document Management System (DMS); . At least 1 year's experience in Microsoft Active Directory Administration (ADA). Non-technical Skills: . At least 3 years' experience in customer service (CLS); . Good coordination skills is a must; . At least 3 years' experience in work with the Government (GOV); . At least 3 years' experience in the management and support of Government systems and services (GSS); . At least 3 years' experience in helpdesk call handling (HDT); . At least 3 years' experience in IT Service Management (SMG); . At least 1 year's experience in conducting IT training/briefing (ITT); . At least 1 year's experience in presentation (PEX). - At least 4 years' post-qualification experience in which at least 4 years' relevant experience in a similar post and in a comparable capacity. Last Update 10 Mar 2026 Apply To itcareer@infotech.com.hk Direct Line 2836 0363

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