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Job Key No 38489 Job Title/ Category Contract IT Assistant (non-shift duty) (Bid Ref 58897-1) Number Of Vacancy 1 Relevant Field Others Nature Contract Deadline 19 Mar 2026 Contract Period 04 May 2026 to 31 Jan 2027 (8 months) Payroll under InfoTech Employer Business Government T26 Contract Location Base Admiralty Work in Guangdong Province N/A Monthly Salary Range HK$ N/A - N/A Project Nature (T26) - To provide IT helpdesk and on-site support services for users, maintain daily IT front line operations and perform system changes on user side in Culture, Sports and Tourism Bureau (CSTB); - To replace obsolete PCs and notebooks; - To setup and configure IT equipment in new remote offices of CSTB. Duties - Serve a contract assignment under InfoTech's headcount, full-time second to serve the DPO; - To provide IT helpdesk service in CSTB, which includes first-line IT helpdesk, remedial and miscellaneous IT front line support services (including but not limited to Departmental Portal, e-Leave, VPN, Wi-Fi service), user side troubleshooting, etc. so that all computer users in CSTB could carry out their duties smoothly by using the computer systems; - To provide IT helpdesk service in remote offices of CSTB; - To install hardware, software and security patches/updates on PCs and notebooks; - To assist in the setup and configuration of IT equipment in new remote offices of CSTB. Yrs of Total Post-Quali Exp 0.0 Yrs of Relevant Exp 2.0 Requirements The service required of the ITA is as follows:- - Strong knowledge in Government Office Automation (GOA), including Outlook Mail System and mobile services; - Solid experience in providing IT helpdesk and user support services that cover Government systems and services for end users, including hardware, software, applications and equipment; - Communication skills in dealing with users. Technical Skills: . At least 2 years' experience in PC LAN Support (PLS); . At least 2 years' experience in Wireless and Mobile (WLM); . 1 year's experience in Virtual Private Network (VPN) is an advantage; . 1 year's experience in Windows 7/8/10 (W10) is an advantage; . 1 year's experience in Confidential Mail System (CMS) is an advantage; . 1 year's experience in Departmental Portal (DPS) is an advantage; . 1 year's experience in e-Leave (ELE) is an advantage; . 1 year's experience in Internet/ Intranet (INT) is an advantage; . 1 year's experience in Office Automation (OAN) is an advantage. Non-technical Skills: . At least 2 years' experience in customer service (CLS); . At least 2 years' experience in helpdesk call handling (HDT); . 1 year's experience in customer relations (ECR) is an advantage; . 1 year's experience in the management and support of Government systems and services (GSS) is an advantage. - At least Level 2 or above in 5 subjects including Chinese and English Language in HKDSEE or Grade E or above in 5 subjects, including Chinese and English Language (Syl B) in HKCEE or equivalent; - At least 2 years'relevant experience in a similar post and in a comparable capacity. Last Update 05 Mar 2026 Apply To itcareer@infotech.com.hk Direct Line 2836 0363

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