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Job Key No 35504 Job Title/ Category Contract IT Assistant (non-shift duty) (Bid Ref 55956-1) Number Of Vacancy 1 Relevant Field Others Nature Contract Deadline 19 Sep 2025 Contract Period 29 Sep 2025 to 31 Mar 2026 (6 months) Payroll under InfoTech Employer Business Government T26 Contract Location Base Kowloon City Work in Guangdong Province N/A Monthly Salary Range HK$ N/A - N/A Project Nature (T26) Provide IT Support for the Centre for Health Protection (CHP), encompassing Helpdesk services, technical support for PCs and related devices (including laptops, tablets and smartphones) assistance with operating systems and software, as well as facility management of server room and Disaster Recovery (DR) site. Duties - Serve a contract assignment under InfoTech's headcount, full-time second to serve the DH; Responsible for delivering technical support to CHP end-users across workstation and IT infrastructure, including but not limited to the following areas: a) Assist in delivering IT support services, including problem investigation, trouble-shooting, analysis, and issue resolution; b) Deliver on-site installation and support services for hardware and software systems at the CHP, including PCs, laptops, domain accounts, email, VPN access, and mobile devices; c) Gather site preparation requirements for IT systems, coordinate implementation details with business users, monitor installation progress, participate in equipment and system acceptance, and ensure accurate record-keeping and documentation; d) Liaise and coordinate with various stakeholders - including end users, product vendors and service contractors - to facilitate on-site service delivery; e) Perform monitoring, event coordination, and facility management for the server room and Disaster Recovery (DR) site; and e) Perform additional duties as assigned by the supervisors. Normal working hour: Mon 9:00 - 18:00, Tue - Fri 9:00 - 17:45 Yrs of Total Post-Quali Exp 2.0 Yrs of Relevant Exp 2.0 Requirements (1) The proposed staff must have working experience in providing on-site support services to customer (2) Good interpersonal skills and communication skills; (3) Strong problem solving and analytical skill; (4) Responsible, independent and able to work under pressure; and (5) Previous experience in deployment and support of PC related H/W & S/W. (6) At least 2 years' post-qualification experience in which at least 2 years' relevant experience in similar post and in a comparable capacity. Technical Skills: . At least 2 years' experience in Endpoint Security Solutions (ESS); . At least 2 years' experience in Windows 7/8/10 (W10); . 2 years' experience in Data/File Backup Technology (DFT) is an advantage; . 2 years' experience in Internet/ Intranet (INT) is an advantage; . 2 years' experience in Office Automation (OAN) is an advantage; . 2 years' experience in IT Operational Management (OPM) is an advantage; . 2 years' experience in PC LAN Support (PLS) is an advantage; . 2 years' experience in Virtual Private Network (VPN) is an advantage. Non-technical Skills: . 2 years' experience in customer service (CLS) is an advantage; . Good coordination skills is an advantage; . 2 years' experience in customer relations (ECR) is an advantage; . 2 years' experience in event management (EMG) is an advantage; . 2 years' experience in work with the Government (GOV) is an advantage; . 2 years' experience in Government procurement/disposal procedures (GPD) is an advantage; . 2 years' experience in helpdesk call handling (HDT) is an advantage; . 2 years' experience in IT procurement (PRO) is an advantage. - At least Level 2 or above in 5 subjects including Chinese and English Language in HKDSEE or Grade E or above in 5 subjects, including Chinese and English Language (Syl B) in HKCEE or equivalent; - At least 2 years' post-qualification experience in which at least 2 years' relevant experience in a similar post and in a comparable capacity. Last Update 05 Sep 2025 Apply To itcareer@infotech.com.hk Direct Line 2836 0363

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