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| Job Key No |
34816 |
| Job Title/ Category |
Contract Systems Analyst (Bid Ref 55242-1) |
| Number Of Vacancy |
1 |
| Relevant Field |
Others |
| Nature |
Contract |
| Deadline |
24 Jul 2025 |
| Contract Period |
01 Sep 2025 to 30 Nov 2025 (2 months) |
| Payroll |
under InfoTech |
| Employer Business |
Government T26 Contract |
| Location Base |
Chai Wan and other FEHD offices located at HK, KLN and NT |
| Work in Guangdong Province |
N/A |
| Monthly Salary Range HK$ |
N/A - N/A |
| Project Nature |
(T26) a. Complaints Management Information System (CMIS 2)
The CMIS 2 is a web-based application which is used for handling and management of complaint cases. Workflow, record keeping, case assignment and approval, alerts, reports and mobile functions are provided. The CMIS 2 will be used by about 4,000 FEHD users. A CMIS Archiving system has been built for users to browse those NFAed cases archived from CMIS 2 annually to optimize the data volume in CMIS 2.
b. Complaints Management Information System Hot Spot Analysis (CMIS HSA)
The CMIS HSA is a web-based spatial data analytical system. The complaint location records are extracted from CMIS 2 and interface with the DGIS system to generate the complaint hot spots. These hot spots information will be displayed on the DGIS interface while relevant management reports are generated.
c. Media Enquiries System (MES)
The MES is a Notes Lotus based system for the users in NEWS Section to record the enquiries received from public media
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| Duties |
- Serve a contract assignment under InfoTech's headcount, full-time second to serve the FEHD;
(a) Support and monitor the data interface functions between CMIS 2 and 1823;
(b) Compile regular monthly statistics and management reports for CMIS 2 and CMIS HSA;
(c) Help desk support for all CMIS 2 users;
(d) Enhance the CMIS 2 and 1823 data interface functions upon requests;
(e) Compile ad-hoc statistics and management reports upon ad-hoc requests for CMIS 2;
(f) Provide onsite support for CMIS 2 training;
(g) Provide ad-hoc support on the CMIS 1 (on Lotus Notes platform) and extract and generate statistic reports for historical complaint records in CMIS 1; and
(h) Support the daily operation and migration of the MES to a new software platform.
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| Yrs of Total Post-Quali Exp |
4.0 |
| Yrs of Relevant Exp |
1.0 |
| Requirements |
Working hours: Normal office hours
Working location: FEHD offices in Hong Kong SAR
Language required: Cantonese and English
On call duty: Not required
Technical Skills:
. At least 7 years' experience in Lotus Notes Application Development (LNA);
. At least 7 years' experience in Lotus Notes Administration & Technical Support (LON);
. At least 7 years' experience in Domino and Lotus Script (DLS);
. At least 6.5 years' experience in Microsoft SQL Server (MSS);
. At least 5 years' experience in Wireless and Mobile (WLM);
. At least 3 years' experience in SQL*PLUS/PL/SQL/PRO*C (OPL);
. At least 2 years' experience in JavaScript Programming (JAP).
Non-technical Skills:
. At least 7 years' experience in helpdesk call handling (HDT);
. At least 6.5 years' experience in work with the Government (GOV);
. At least 6.5 years' experience in the management and support of Government systems and services (GSS).
- Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent;
- At least 4 years' post-qualification experience in which at least 1 year's relevant experience in a similar post and in a comparable capacity.
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| Last Update |
18 Jul 2025 |
| Apply To |
itcareer@infotech.com.hk |
| Direct Line |
2836 0363 |
