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| Job Key No |
34601 |
| Job Title/ Category |
Contract Senior Systems Analyst (Bid Ref 55066-1) |
| Number Of Vacancy |
1 |
| Relevant Field |
Others |
| Nature |
Contract |
| Deadline |
14 Jul 2025 |
| Contract Period |
01 Aug 2025 to 31 Oct 2025 (3 months) |
| Payroll |
under InfoTech |
| Employer Business |
Government T26 Contract |
| Location Base |
Sheung Wan, Queensway, Wan Chai, Central |
| Work in Guangdong Province |
N/A |
| Monthly Salary Range HK$ |
N/A - N/A |
| Project Nature |
(T26) IT helpdesk, support services and computer room operation.
|
| Duties |
- Serve a contract assignment under InfoTech's headcount, full-time second to serve the DOJ;
1. To supervise and manage the provision of Helpdesk services and a team of six to eight Helpdesk staff
2. To manage the computer room operation.
3. To give technical guidance to Helpdesk team members in diagnosing PC hardware and software problems and provide practical solutions
4. To provide user support for general office automation systems
5. To monitor network administration and operation and assist in system administration work of the computer network
6. To identify and analyze recurrent problems and faults in IT applications and recommend remedial measures
7. To assist in planning and implementation of system upgrade and office relocation projects
8. To compile statistical reports on Helpdesk services
9. To prepare duty roster and assist in handling personnel matters of Helpdesk team
10. To provide personal training and demonstration to senior rank end-users on various systems
|
| Yrs of Total Post-Quali Exp |
10.0 |
| Yrs of Relevant Exp |
7.0 |
| Requirements |
- Candidates should preferably have eight years of experience in a supervisory position in the helpdesk services, managing not less than five staff.
- Experience in providing user support to OpenText eDocs Document Management is a definite advantage.
Technical Skills:
. At least 9 years' experience in Document Management System (DMS);
. At least 9 years' experience in Disaster Recovery Planning (DRP);
. At least 9 years' experience in Lotus Notes Mail Admin. & Technical Support (LNM);
. At least 9 years' experience in IT Operational Management (OPM).
Non-technical Skills:
. At least 9 years' experience in customer relations (ECR);
. At least 9 years' experience in work with the Government (GOV);
. At least 9 years' experience in helpdesk call handling (HDT);
. At least 9 years' experience in site preparation (SPE).
- Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent;
- At least 10 years' post-qualification experience in which at least 7 years' relevant experience in a similar post and in a comparable capacity.
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| Last Update |
30 Jun 2025 |
| Apply To |
itcareer@infotech.com.hk |
| Direct Line |
2836 0363 |
