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Job Key No 34591 Job Title/ Category Contract Systems Analyst (Bid Ref 55053-1) Number Of Vacancy 1 Relevant Field Others Nature Contract Deadline 14 Jul 2025 Contract Period 01 Aug 2025 to 31 Oct 2025 (3 months) Payroll under InfoTech Employer Business Government T26 Contract Location Base Sheung Wan, Wan Chai, Central Work in Guangdong Province N/A Monthly Salary Range HK$ N/A - N/A Project Nature (T26) IT helpdesk and system support services Duties - Serve a contract assignment under InfoTech's headcount, full-time second to serve the DOJ; (a) To provide telephone and on-site helpdesk services to end-users, and trouble-shoot problems on PCs and computer equipment (b) To assist in setting up Video Conference System for remote court hearing (c) To assist in diagnosing PC hardware and software problems, providing solutions and arranging for follow-up action with vendors as appropriate (d) To provide user support for general office automation systems (e.g. Lotus Notes, Outlook, Confidential Mail, iNotes, Windows 10, MS Office, Internet Explorer, Chrome) and dedicated system (OpenText eDocs Document Management System) (e) To assist in testing new hardware and software products (f) To assist in system administration work of the computer network, monitoring performance of major systems, and backing up of servers and computer systems (g) To perform any other computer-related and administrative duties assigned by senior officers Yrs of Total Post-Quali Exp 5.0 Yrs of Relevant Exp 3.0 Requirements - Experience in providing user support to OpenText eDocs Document Management is a definite advantage. (h) To install PC hardware (e.g. PC, printer, RAM, hard disk, DVD drive, Chinese inputting device, sound card, etc.) and software, and set up multi-media equipment at various offices of the Department - There may be occasions that the successful candidate will be asked to perform duties during weekends. - It is required to render on site support services at user offices scattered in various locations of Kowloon and Hong Kong Island. Technical Skills: . At least 7 years' experience in Confidential Mail System (CMS); . At least 7 years' experience in Document Management System (DMS); . At least 6 years' experience in Remote Access Server (RAS); . At least 3 years' experience in Video Conference Technology (VCT). Non-technical Skills: . At least 7 years' experience in customer relations (ECR); . At least 7 years' experience in work with the Government (GOV); . At least 7 years' experience in helpdesk call handling (HDT); . Good spoken English is a must. - Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent; - At least 5 years' post-qualification experience in which at least 3 years' relevant experience in a similar post and in a comparable capacity. Last Update 30 Jun 2025 Apply To itcareer@infotech.com.hk Direct Line 2836 0363

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