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| Job Key No |
29844 |
| Job Title/ Category |
Contract IT Assistant (shift duty) (Bid Ref 51173-1) |
| Number Of Vacancy |
2 |
| Relevant Field |
Others |
| Nature |
Contract |
| Deadline |
30 Sep 2024 |
| Contract Period |
11 Nov 2024 to 10 Nov 2025 (12 months) |
| Payroll |
under InfoTech |
| Employer Business |
Government T26 Contract |
| Location Base |
Kowloon Bay |
| Monthly Salary Range HK$ |
N/A - N/A |
| Project Nature |
(T26) 1. Testing, implementation and support for the systems in Corporate Services Division.
2. Daily operation of customer service centre of EMSD.
|
| Duties |
- Serve a contract assignment under InfoTech's headcount, full-time second to serve the E&MSD;
1. Assist the implementation of new systems and mobile applications in the department.
2. Handle fault calls, enquiries and complaints from the client and public through phone, email, fax and online channel in customer service centre of EMSD.
3. Assist in setting up workstation, or networked equipment, scheduling and monitoring computer equipment installation.
4. Need to work on shift system (including overnight shift) and may be required to work on Saturdays, Sundays and public holidays.
|
| Yrs of Total Post-Quali Exp |
2.0 |
| Yrs of Relevant Exp |
2.0 |
| Requirements |
1. Diploma from a HK or overseas tertiary education institute, or equivalent.
2. Have good communication skills.
3. Be able to work and solve problems independently.
Technical Skills:
. At least 1 year's experience in PC LAN Support (PLS);
. 1 year's experience in System Implementation and Maintenance/Support (SIM) is an advantage;
. 1 year's experience in Internet/ Intranet (INT) is an advantage;
. 1 year's experience in Network & System Management (NSM) is an advantage.
Non-technical Skills:
. At least 1 year's experience in helpdesk call handling (HDT);
. 1 year's experience in conducting IT training/briefing (ITT) is an advantage;
. 1 year's experience in shift work (SFT) is an advantage;
. 1 year's experience in software testing (STM) is an advantage;
. 1 year's experience in customer service (CLS) is an advantage.
- At least 2 years' post-qualification experience in which at least 2 years' relevant experience in a similar post and in a comparable capacity.
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| Work Outside Current Location |
N/A |
| Last Update |
16 Sep 2024 |
| Apply To |
itcareer@infotech.com.hk |
| Direct Line |
2836 0363 |
